Operations first
Strong software decisions start with how work actually happens on the floor, in the back office, and between teams.
Jane Swift works at the intersection of hospitality operations, product strategy, and software systems. The focus is practical: tools, workflows, and technical decisions that reduce friction without flattening the guest experience.
Strong software decisions start with how work actually happens on the floor, in the back office, and between teams.
Requirements, priorities, and tradeoffs are easier to manage when the operating model is explicit and measurable.
The best internal tools are calm, comprehensible, and repeatable. They earn trust by staying useful after the launch announcement is gone.